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Frequently Asked Questions
How long does shipping take for my order?▼
Standard shipping typically takes 3 to 7 business days. Once your order is dispatched, we will provide a tracking number so you can monitor its progress.
What is your return policy for home goods?▼
We offer a 30-day return policy for all unused items in original packaging. Simply contact our support team to initiate a return and receive a full refund.
Which payment methods do you accept?▼
Jinen accepts all major credit cards, PayPal, and Apple Pay. Your transaction is secure and encrypted to ensure your personal information remains completely safe and private.
How do you ensure the quality of your products?▼
Every item at Jinen is curated from premium materials and undergoes rigorous inspection. We partner with skilled artisans to ensure long-lasting durability and exceptional design for your home.













